The 5 Principles of IT Customer Service Success

Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the reader how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service. Ignoring the dictates of most customer service books, The 5 Principles of IT Customer Service focuses instea...

By Don R. Crawley
Paperback: 108 pages
Publisher: C'est Bon Press (September 11, 2016)
Language: English
ISBN-10: 9780983660774
ISBN-13: 978-0983660774
ASIN: 0983660778
Product Dimensions: 5 x 0.2 x 8 inches
Amazon Rank: 282895
Format: PDF Text TXT ebook

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This is a quick and easy read for anyone in the IT support customer service business. Whether you are an IT provider or work on a help desk of larger corporation, this book provides no nonsense insight on how to deliver great service. My favorite sec

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